Questions about your Tietoc mini chainsaw, a warranty claim, or help choosing the right kit? We're here.
The fastest route to the Tietoc support team is through the message system tied to your order. Most inquiries get a same-day reply, and we aim to resolve issues within 24 hours.
If you've already placed an order and need help with shipping, returns, warranty claims, or product support, reach us from your order history:
Linking the message to your order lets us pull up your purchase details and serial number straight away, which is almost always the quickest path to a fix.
Shop the CollectionNot sure whether the 6-inch or 8-inch is right for your yard? Wondering which battery kit you need, or whether a replacement chain will fit your saw? The FAQs on our homepage cover most of the common questions, and the product pages include full spec sheets and customer photos.
Every Tietoc mini chainsaw carries a 1-year warranty and is FCC certified. Buying through our authorized storefront is the only way to guarantee you're receiving a genuine Tietoc unit with full warranty coverage — it also protects you from counterfeit listings.