Questions about a Tietoc saw, its warranty, or a kit option? The details below explain where to request product or order support.
For a Tietoc purchase on Amazon, start with the seller messaging option attached to your order. Response and resolution times depend on the seller and the issue.
If you've already placed an order and need help with shipping, returns, warranty claims, or product support, contact the seller from your order history:
A message sent from the order page gives the seller a reference for your purchase. Include the model and a description of the problem to help them assess the request.
Shop the CollectionNot sure whether the 6-inch or 8-inch is right for your yard? Wondering which battery kit you need, or whether a replacement chain will fit your saw? The FAQs on our homepage cover most of the common questions, and the product pages include full spec sheets and customer photos.
Check the seller identity and warranty documentation before buying a Tietoc saw. The retailer listing should explain the available coverage and how to contact the party responsible for a claim.